Return & Exchange policy

Return and Exchange Policy

Rahma Medical Supplies Returns and Exchanges

• Returns and exchanges are accepted for all items except (sensitive medical products such as: respiratory devices, blood glucose meters, blood pressure monitors, phlegm suction devices, medical chairs, commode chairs, and medical beds – and personal products such as: medical compression garments, undershirts, medical mattresses, and pillows), unless there is a manufacturing defect.

• The item must be in the same condition as when purchased and in its original packaging.

• Receiving the shipment from the shipping company constitutes the customer's acknowledgment that the carton is intact, in good condition, and unopened prior to receipt.

• You can return or exchange the product within 7 days of the invoice date through our branch in Riyadh, or through the nearest branch of the shipping company if you are unable to visit our branch.

• After we receive the product, it will be inspected by specialized technicians, and a replacement product will be shipped or the customer will receive a refund within a minimum of 14 business days.

• If a replacement product is unavailable, the customer will receive a full refund.

• In case of a malfunction after use, please contact the product's authorized service center for maintenance. He has it.

• If the product is not defective and the customer wishes to exchange or return it, the customer will be charged for shipping and payment fees.

• For returns or exchanges due to unwillingness to use the product, the customer will be charged for shipping and payment fees.

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Exchange, Return, and Warranty Steps

You can submit an exchange or return request via WhatsApp.