FAQs

What payment methods are available?

We offer several payment options, including:

Cash on Delivery

Payment via bank cards (Visa, Mastercard)

Electronic payment through supported digital wallets

How long does delivery take?

Within Riyadh: 1 to 7 days, with same-day delivery available for some orders.

Outside Riyadh: 2 to 7 days depending on the region.

Can products be returned or exchanged?

Yes, you can return or exchange products within a specified period according to our return policy, provided that the products are unused and in their original condition.

Are the products guaranteed?

Yes, all our medical products and devices come with a quality and safety guarantee to ensure a reliable customer experience.

Is there a privacy guarantee?

We are committed to protecting your personal data according to our privacy policy. We do not share your information with any third party except trusted partners for service or marketing purposes.

What should I do if I can't find the product I'm looking for?

You can contact customer service through the website or by phone to submit your request, and we will work to provide it to you as quickly as possible. Yes.

Are there any additional delivery costs?

Delivery costs depend on your location and the shipping service you choose. We may occasionally offer free delivery to some customers.

Can I track my order?

Yes, you can track your order status directly through your account on the website or via notifications we send you by email or phone.

Is the website secure for payment and shopping?

Absolutely. We use advanced security technologies to protect your information during payment and browsing, ensuring a completely safe shopping experience.